The standardization myth: the truth about knowledge management in offshore service delivery
نویسندگان
چکیده
Think business process offshoring and the imagery is usually one of standardized, routine activities that can be well documented. While this may well have been true in the past, that era is now officially over. In a recently completed study, we found that the offshoring industry has evolved to the point that on average, whether a process is standardized or not matters little for its being offshored successfullywhat matters is whether the links to other processes are standardized or not. We also found some very interesting solutions in use by companies to deal effectively with the cases when these links were not standardized.
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